Refund and Return Policy

Effective Date: February 10, 2025

At RoyalPrestigee, we are committed to providing you with high-quality jewelry and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund and return process to ensure your peace of mind. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • Timeframe: You must initiate the return or exchange process within 30 days of the original purchase date. We are unable to process returns or refunds beyond this timeframe.

  • Condition: The item(s) must be in their original, unworn, and unused condition. They must be free from any signs of wear, damage, alteration, or misuse.

  • Original Packaging: All original packaging, including boxes, pouches, certificates, and any other accompanying materials, must be included with the return.

  • Tags Attached: All original tags and labels must be securely attached to the item(s).

  • Proof of Purchase: You must provide a valid proof of purchase, such as the original order confirmation email, receipt, or invoice.

2. Non-Returnable Items

Certain items are not eligible for return or refund for hygiene reasons, customization, or other restrictions. These include:

  • Customized or Personalized Jewelry: Any jewelry that has been custom-made, engraved, or personalized to your specifications cannot be returned unless it is defective or damaged upon arrival.

  • Earrings: Due to hygiene reasons, earrings cannot be returned unless they are defective or damaged upon arrival.

  • Items Marked as “Final Sale”: Items that are clearly marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for return or refund.

  • Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash.

3. Initiating a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact Us: Contact our Customer Support team at contact@royalprestigee.com or (541) 412-7507 within 30 days of the purchase date.

  • Provide Information: Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange. If the item is defective or damaged, please include photos or videos as evidence.

  • Receive an RMA Number: Our Customer Support team will review your request and, if approved, will issue you a Return Merchandise Authorization (RMA) number. This number is essential for processing your return.

  • Prepare the Package: Carefully pack the item(s) you are returning, along with all original packaging, tags, and a copy of your proof of purchase. Clearly write the RMA number on the outside of the package.

  • Ship the Item: Ship the package to the following address:

    RoyalPrestigee Returns
    749 2nd St #APT A
    Brookings, Oregon (OR), 97415

4. Return Shipping Costs

  • Customer Responsibility: Unless the item is defective or damaged upon arrival, you are responsible for all return shipping costs. We recommend using a trackable shipping method with insurance, as we are not responsible for lost or damaged returns.

  • RoyalPrestigee Responsibility: If the item is defective or damaged upon arrival, we will provide you with a prepaid shipping label to cover the return shipping costs.

5. Inspection and Processing

Once we receive your returned item(s), our team will carefully inspect them to ensure they meet the eligibility criteria outlined in this policy.

  • Approval: If the return is approved, we will process your refund or exchange as quickly as possible.

  • Rejection: If the return is rejected due to non-compliance with this policy, we will notify you and return the item(s) to you at your expense.

6. Refund Options

If your return is approved, you will have the following refund options:

  • Original Payment Method: Refunds will be issued to the original form of payment used for the purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or credit card company.

  • Store Credit: As an alternative to a refund to your original payment method, you may choose to receive store credit for the full purchase amount. Store credit can be used for future purchases on our Site.

7. Exchange Options

If you would like to exchange an item for a different size, color, or style, please indicate this when you initiate the return process.

  • Availability: Exchanges are subject to product availability. If the desired item is out of stock, we will offer you a refund or store credit instead.

  • Price Difference: If the item you are exchanging for has a different price, we will either refund you the difference or charge you the additional amount, depending on the situation.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@royalprestigee.com or (541) 412-7507. We will work with you to resolve the issue as quickly as possible, either through a replacement, repair, or full refund.

9. Cancellations

You may cancel your order at any time before it has been shipped. To cancel an order, please contact us as soon as possible at contact@royalprestigee.com or (541) 412-7507. If the order has already been shipped, you will need to follow the return process outlined in this policy.

10. Policy Updates

RoyalPrestigee reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Site. We encourage you to review this policy periodically for any updates.

11. Contact Information

If you have any questions about this Refund and Return Policy, please contact us at:

RoyalPrestigee
749 2nd St #APT A
Brookings, Oregon (OR), 97415
Phone: (541) 412-7507
Email: contact@royalprestigee.com